It is my intention to provide you with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage clients.
CANCELLATION POLICY Please provide at least 24 hours notice if you need to reschedule, cancel an appointment, or reduce your appointment hours. This gives me enough time to fill this time slot. If you fail to cancel prior to 12 hours before your appointment, or you do not show up for your appointment, you may be charged a fee of 50% of the service at my discretion. In addition, if you have booked your appointment using a coupon, the coupon will be forfeited. Expired coupons (Groupons) cannot be redeemed because Groupon will not pay me after they are expired so they have no value. The credit card used to book the appointment will not be charged unless you no-show/late cancel. You can pay with cash/check or a different card at check-out. The card is just on file to hold the appointment. I am a one-woman business, so I am the only person with access to my scheduling program. All of my devices are two-factor password protected and your data is encrypted to ensure that your information remains secure.
BRINGING YOUR OWN LOTION/OIL Unfortunately, due to years of exposure my forearms are very sensitive to different oils and lotions. I use pure jojoba oil in my sessions because that is the oil my skin likes the best. Please do not bring your own oils/lotions/blends to be used in your massage as I cannot guarantee I will not have a reaction to it. I will accept pure Jojoba oil as long as it has a label on it stating the ingredients so I can make sure it is not a blend. Thank you for understanding that I am exposed to what ever goes on to your skin also.
ARRIVAL TO YOUR MASSAGE Please arrive for your massage appointment 5 to 10 minutes prior to the scheduled starting time. A little more time may be wise before your first appointment with me. This allows enough time for a relaxed and unhurried experience. If late arrival is inevitable, your massage will be shortened in order to allow the next client to have their full session. No full or partial refunds will be given in the event you are late for your appointment
PERSONAL INFORMATION I will use your email, phone number, and mailing address for reminders and promotions. I value your privacy and your information will never be shared with a third party. Please let me know if you prefer not receive emails or text messages and I will remove this information from my records.
PROFESSIONAL BOUNDARIES Unfortunately, there is a small portion of the population who are misinformed about what professional, licensed massage is. Any and all requests for sexual services, whether directly or otherwise, will not be tolerated, and will be viewed as solicitation, a criminal misdemeanor. These requests will be reported to the proper authorities with the intention of pursuing criminal prosecution, you will give me no choice but to end the massage, and you will be responsible for full payment for my time.